{"id":129,"date":"2020-06-03T12:11:30","date_gmt":"2020-06-03T11:11:30","guid":{"rendered":"http:\/\/kbnco.names.dev.pdunsford.localdev\/?post_type=ht_kb&#038;p=129"},"modified":"2021-01-29T13:00:53","modified_gmt":"2021-01-29T13:00:53","slug":"how-to-reset-the-administrator-password-for-microsoft-365","status":"publish","type":"ht_kb","link":"https:\/\/www.websites-madesimple.co.uk\/support\/articles\/how-to-reset-the-administrator-password-for-microsoft-365\/","title":{"rendered":"How to reset the administrator password for Microsoft 365"},"content":{"rendered":"\n<p>This article explains how the primary administrator for Office 365 can change their own password. There are two scenarios to this article &#8211; one that covers how to change the password once the administrator user is signed into Office 365, and the second that covers how to change the password if it has been forgotten (and the administrator user therefore can&#8217;t sign in).<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Scenario One &#8211; How to change the password from within Office 365<\/h2>\n\n\n\n<p>From the main screen of the Office 365 dashboard click on the icon of a cog in the top right corner and then choose&nbsp;<em>Office 365 settings<\/em>&nbsp;from the drop-down menu.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/2020\/09\/settings_option_top_right.png\" alt=\"\"\/><\/figure>\n\n\n\n<p>From the&nbsp;<strong>Office 365 settings<\/strong>&nbsp;page, click on the heading entitled&nbsp;<em>Password<\/em>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/2020\/09\/office_365_settings.png\" alt=\"\"\/><\/figure>\n\n\n\n<p>Enter in your current password and new password in the relevant fields, paying close attention to the&nbsp;<strong>Password Strength<\/strong>&nbsp;meter below.<\/p>\n\n\n\n<div class=\"wp-block-nco-info-block\"><p class=\"nco-info-block-content\"><strong>Info:<\/strong> Passwords need to be between 8 and 16 characters, with a mix of upper-case and lower-case letters, numbers and symbols.<\/p><\/div>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/2020\/09\/change_password.png\" alt=\"\"\/><\/figure>\n\n\n\n<p>Click on the&nbsp;<em>Save<\/em>&nbsp;icon and the page should then refresh with a notification that your new password has been saved.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/2020\/09\/password_change_saved.png\" alt=\"\"\/><\/figure>\n\n\n\n<p>Finally, you will need to sign out of Office 365 and then sign in again with your new password. You can do this by clicking on your account name in the top right corner and then choosing&nbsp;<em>Sign Out<\/em>&nbsp;from the drop-down menu.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/2020\/09\/sign_out.png\" alt=\"\"\/><\/figure>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Scenario Two &#8211; How to change the password if it has been forgotten<\/h2>\n\n\n\n<p>From the Office 365 sign in page, click on&nbsp;<em>Can&#8217;t access your account?<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/2020\/09\/cant_access_account.png\" alt=\"\"\/><\/figure>\n\n\n\n<p>Enter your User ID (usually your email address), complete the visual challenge and then click on&nbsp;<em>Next<\/em>.<\/p>\n\n\n\n<div class=\"wp-block-nco-info-block\"><p class=\"nco-info-block-content\"><strong>Info:<\/strong> If you cannot fully see the characters displayed in the visual challenge, there are two icons to the right of it that will allow you to either generate new characters or use an audio challenge instead.<\/p><\/div>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/2020\/09\/user_verification.png\" alt=\"\"\/><\/figure>\n\n\n\n<p>You should then see a page that informs you that a password reset link has been sent to the alternate email address registered to your administrator account.<\/p>\n\n\n\n<div class=\"wp-block-nco-info-block\"><p class=\"nco-info-block-content\"><strong>Info:<\/strong> You would have had to register an alternate email address with Office 365 the first time you signed in as the administrator, as it is a required field.<\/p><\/div>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/2020\/09\/password_reset_email.png\" alt=\"\"\/><\/figure>\n\n\n\n<p>Check your alternate email address for the email from Microsoft (please allow up to 30 minutes for it to be delivered) and click on the provided link to reset your password.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/2020\/09\/link_in_email.png\" alt=\"\"\/><\/figure>\n\n\n\n<p>Clicking on the link in the email will take you to a&nbsp;<strong>Mobile Phone Verification<\/strong>&nbsp;page that asks you for a security code. This code will have been sent by text message to the mobile number registered to your administrator account.<\/p>\n\n\n\n<div class=\"wp-block-nco-info-block\"><p class=\"nco-info-block-content\"><strong>Info:<\/strong> You would have had to register a mobile number with Office 365 the first time you signed in as the administrator, as it is a required field.<\/p><\/div>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/2020\/09\/mobile_verification.png\" alt=\"\"\/><\/figure>\n\n\n\n<p>After entering in the code and clicking on&nbsp;<em>Next<\/em>, you will then be taken to a page that allows you to enter in a new password.<\/p>\n\n\n\n<div class=\"wp-block-nco-info-block\"><p class=\"nco-info-block-content\"><strong>Info:<\/strong> Passwords need to be between 8 and 16 characters, with a mix of upper-case and lower-case letters, numbers and symbols.<\/p><\/div>\n\n\n\n<div class=\"wp-block-nco-advice-block\"><p class=\"nco-advice-block-content\"><strong>Tip:<\/strong> If for any reason you are unable to complete one of the above two processes, please log into your names.co.uk\u00a0<a href=\"https:\/\/admin.websites-madesimple.co.uk\/\">Online Control Panel<\/a>\u00a0and submit a support enquiry via the\u00a0<strong>Technical Support<\/strong>\u00a0section.<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>This article explains how the primary administrator for Office 365 can change their own password. There are two scenarios to this article &#8211; one that covers how to change the password once the administrator user is signed into Office 365, and the second that covers how to change the password if it has been forgotten [&hellip;]<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[37],"ht-kb-tag":[36],"class_list":["post-129","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-microsoft-365","ht_kb_tag-microsoft-365"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to reset the administrator password for Microsoft 365 - Support Centre - Websites MadeSimple\u2122<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to reset the administrator password for Microsoft 365 - Support Centre - Websites MadeSimple\u2122\" \/>\n<meta property=\"og:description\" content=\"This article explains how the primary administrator for Office 365 can change their own password. 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